Pollo.ai

Privacy Policy

Last updated: January 2026

This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and services. By using our services, you agree to the practices described below.

Information We Collect

We collect information you provide directly to us, such as your name, email address, and payment details when you create an account or make a purchase.

We also automatically collect technical information, including your device type, browser, IP address, and how you interact with our services.

How We Use Your Information

We use the information we collect to provide, maintain, and improve our services, process transactions, and communicate with you about updates and support.

We may also use your information to personalize your experience, prevent fraud, and comply with legal obligations.

Cookies and Tracking

We use cookies and similar technologies to remember your preferences, analyze usage, and deliver relevant content.

You can control or disable cookies through your browser settings, although doing so may affect the functionality of certain features.

Data Sharing

We do not sell your personal information. We may share data with trusted service providers who help us operate our services, subject to confidentiality obligations.

We may also disclose information when required by law or to protect the rights, safety, and security of our users and the public.

Data Security

We implement reasonable technical and organizational measures designed to protect your information against unauthorized access, loss, or misuse.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security of your data.

Your Rights

Depending on your location, you may have the right to access, correct, delete, or restrict the processing of your personal information.

To exercise these rights, please contact us using the details provided below. We may need to verify your identity before fulfilling your request.

Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from them.

If we become aware that we have collected such information, we will take steps to delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons.

When we make material changes, we will notify you by updating the date above or through other appropriate means.

Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your information, please reach out to our support team.